Complaints and Disputes

Despite the best efforts of any gambling operator occasionally situation may arise where you are unhappy with the service
you’ve received. Our customer service team are on hand to assist you in whatever way they can. You can reach them at the following email address: support@miamidice.comYou can reach our customer service team 24/7.

If you have an unresolved issue with our support team, and would like to take it further, then you can raise a formal
complaint. Please contact our complaints team at and
we will endeavour to resolve all complaints in a timely and responsible manner.

A dispute is different to a complaint, and will be dealt with in a slightly different manner. A dispute is a complaint
about a current or past transaction, that has been investigated with our complaints team (by you emailing complaints@miamidice.comand that has not been resolved to your satisfaction.

If you feel your dispute has not been brought to a satisfactory conclusion you may contact our Alternative Dispute
Resolution provider (ADR), eCOGRAand submit a Dispute Form.
eCOGRA are an internationally accredited, free of charge player protection and standards organisation and will deal with and conclude your dispute on your behalf.

Residents of all other countries can contact our Alternative Dispute Resolution provider (ADR), Curacao and submit a Dispute Form (found at the bottom of the page). Alternatively, you can email offers assistance in resolving players complaints against casino operators. They are qualified by the Chartered Institute of Arbitrators and it is currently serving as ADR for the Jersey Gambling Commission.

All complaints should be submitted at